Message to Families attending Children’s Health Ireland Hospitals at Crumlin, Temple Street, Tallaght and Urgent Care Centre at Blanchardstown (CHI at Connolly).
Children’s Health Ireland (CHI) is continuing to review the situation resulting from a national cyber attack on health IT systems.
We still do not have access to all our IT systems to function normally. We have limited access to a few systems but not enough to provide normal services.
We understand this is distressing for families of our services and our staff.
We still ask that you please do not attend our hospitals in Crumlin or Temple Street for an out-patient appointment or admission unless you are contacted.
A sincere thank you for the efforts being made and we ask for your co-operation for the remainder of this week.
Emergency Departments & Urgent Care Centre
We would like to reassure parents and families that our Emergency Department at CHI at Crumlin, CHI at Temple Street, CHI at Tallaght and CHI at Connolly (Urgent Care Centre) are open.
As there are manual processes in place, we will be slower than normal seeing our patients.
We are asking all families if their child’s care is not urgent to help us by only attending if your child needs emergency or urgent care.
CHI at Crumlin: Friday 11th June - Monday 14th June 2021.
All elective inpatient and day cases are cancelled.
All outpatient public and private clinics are cancelled.
Virtual and all non face-to-face clinics are cancelled.
All fracture trauma clinics are open and will run as normal, so please attend your appointment.
Clinically urgent inpatient, outpatient, day care treatments (cancer, haematology, cardiac) will take place. These patients will be contacted directly by the hospital to attend their scheduled appointments.
Please do not attend for scheduled radiology appointments unless:
- Your child is a patient of the oncology service
- Your child is due imaging under sedation or general anaesthesia (i.e. sleep)
- Your child’s booking has been made since 14th May 2021
Please call 01 409 6666 for any radiology queries.
If asked to attend the hospital, please bring any appointment letter and/ or correspondence with your child’s Medical Record Number (MRN). This will assist with retrieving your records.
Crumlin Patient Support: 01 409 6100 (24 hours)
Please note-limited access to ICT systems means limited access to patient information. Please bear with us. Thank you for understanding.
Please keep updated via our website www.olchc.ie and follow us on Twitter @CHIatCrumlin
CHI at Temple Street: Friday 11th June - Monday 14th June 2021.
All elective inpatient and day cases are cancelled.
All outpatient public and private clinics are cancelled including phlebotomy (bloods) and radiology
including X-ray, Ultrasound, CT, MRI and Nuclear Medicine.
Virtual and all non face-to-face clinics are cancelled. We will issue new appointments as soon as possible.
All fracture trauma clinics are open.
Essential services are continuing and CHI at Temple Street will be in contact with you to confirm your attendance. Please do not attend an appointment without prior confirmation.
If asked to attend the hospital, please bring any appointment letter and/ or correspondence with your child’s Medical Record Number (MRN). This will assist with retrieving your records.
Patient information and support: 087 6631398 and 087 6008768 from 8am-4pm.
Outside of the above hours contact Patient Support: 01 8784200.
Important notice for patients attending Ophthalmology (Eye) clinic In CHI at Temple Street
Premature babies who are attending for ROP (retinopathy of prematurity) screening/ treatment: this appointment is very important.
Please attend the clinic as scheduled or as discussed on discharge / last eye review.
Patients with retinoblastoma please attend eye appointments as scheduled.
Any patients with active uveitis, glaucoma or post op cataract please attend.
Please call 087 4126364 between 8am and 12midday, Monday to Friday, with any queries.
This number is ONLY for ophthalmology patients.
Patients should attend emergency departments for any eye threatening injuries or complications.
Please keep updated via our website www.cuh.ie and follow us on Twitter @TempleStreetHos
CHI at Connolly: Friday 11th June - Monday 14th June 2021.
All routine outpatient appointments are cancelled and this includes phlebotomy and radiology.
All fracture trauma clinics are open.
If you have a scheduled fracture clinic appointment in CHI at Connolly please contact 01 640 7645 (9am - 4pm Monday - Friday) in advance and attend on the day of appointment.
Urgent care is open 9am - 5pm Monday to Friday. Outpatients 8am - 6pm Monday to Friday.
A member of the CHI at Connolly team will be in contact regarding a new appointment.
Please keep updated via our website www.childrenshealth.ie/connolly and follow us on Twitter @CHIatConnolly
CHI at Tallaght: Friday 11th June - Monday 14th June 2021.
Most of Tallaght’s IT systems were outside of the cyber attack.
There is a slow and steady return. Most outpatient public and private clinics are expected to return from Monday 31st May.
All day case inpatient and outpatient services are resuming.
Please keep updated via our website www.tuh/CHI-At-Tallaght and follow us on Twitter @CHIatTallaght
Restrictions in Visiting guidelines
To protect our patients/parents/guardians & staff only one parent/guardian without symptoms of illness is allowed to be with their child during their hospital admission or appointment. You can now alternate who stays with your child while they are in hospital.
Please do not attend if you have any symptoms of COVID-19, are a close contact or are awaiting a COVID-19 swab result. All visitors must wear a face mask at all times. Siblings are not able to visit and there is a robust Visitor Card system in place. While we understand that these measures will be difficult for some families, our priority is the safety of all CHI patients, families and staff.
CHI at Crumlin: Update Friday 11th June - Monday 14th June 2021.
Click here for updates
CHI at Temple Street: Update Friday 11th June - Monday 14th June 2021.
Click here for updates
CHI at Connolly: Update Friday 11th June - Monday 14th June 2021.
Click here for updates
DO NOT open texts or any personal emails from unknown sources.
If you receive any suspicious calls, texts or other contacts seeking personal or banking details please report to the Gardaí confidential line – 1800 666 111.
Data Protection Office Update
Please note that limited access to ICT systems means limited access to patient information. Children's Health Ireland (CHI) is working with the HSE to determine the impact of patient data regarding the HSE cyber attack. CHI will update this notice as more information becomes available.
See below email addresses for Data Protection queries:
CHI at Crumlin chi@trilateralresearch.com
CHI at Temple Street chitemplestreet@trilateralresearch.com
CHI at Tallaght chi@trilateralresearch.com
CHI at Connolly chi@trilateralresearch.com
We have reported the cyber attack to the Data Protection Commission in line with our obligations under the General Data Protection Regulation (GDPR) and the Data Protection Acts.
Identified personal data breaches will be investigated and notified in accordance with GDPR requirements.
This is a continuously changing situation and CHI will review and issue further updates on our websites and social media channels.
Thank you for your support and we ask our families for their co-operation during this time.
Our Emergency Department is open 24/7 and treats children aged 0 - eve of their 16th birthday
CHI at Connolly Children's Urgent Care Centre is open