CHI Message to Families attending CHI hospitals 21 May 2021

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Children’s Health Ireland (CHI) is continuing to review the situation resulting from a cyber attack on national health IT systems.

We do not have access to all our IT systems in CHI. There are some CHI IT systems that operate outside of this incident.

We understand this is distressing for families of our services and our staff.

Please do not email our services as emails or any form of online/ video messaging services are not working. Please do not email to confirm or query appointments. The service will contact you if you are due to attend an appointment.

We ask that you please do not attend a scheduled appointment unless you are contacted.

A sincere thank you for the efforts being made and we ask for your co-operation for the remainder of the week.

Fracture Trauma Clinics

All fracture trauma clinics are open and will run as normal, so please attend your appointment.

Emergency Departments & Urgent Care Centre

We would like to reassure parents and families that our Emergency and Urgent Care Services at CHI at Crumlin, CHI at Temple Street, CHI at Tallaght and CHI at Connolly (Urgent Care Centre) are open.

As there are manual processes in place, we will be slower than normal seeing our patients.

We are asking all families if their child’s care is not urgent to help us by only attending if your child needs emergency or urgent care.

CHI at Crumlin: Update 21st - 28th May

Click here for updates

CHI at Temple Street: Update 21st - 28th May

Click here for updates

CHI at Connolly: Update 21st - 28th May

Click here for updates


CHI at Tallaght: Update 21st - 28th May

Tallaght have some IT systems are outside of the cyber attack.

All elective inpatient and day cases are cancelled.

All outpatient public and private clinics are cancelled.

Some essential day- case inpatient and outpatient services are continuing and you will be contacted by the CHI at Tallaght team to confirm attendance.

If attending the hospital please bring any appointment letter and/ or correspondence with your Medical Record Number (MRN). This will assist with retrieving your records.

Please keep updated at website and social media platform.
www.tuh/CHI-At-Tallaght @CHIatTallaght

DO NOT open texts or any personal emails from unknown sources.

If you receive any suspicious calls, texts or other contacts seeking personal or banking details please report to the Gardaí confidential line – 1800 666 111.

Data Protection Office Update

Please note that limited access to ICT systems means limited access to patient information. Children's Health Ireland (CHI) is working with the HSE to determine the impact of patient data regarding the HSE cyber attack. CHI will update this notice as more information becomes available.

See below email addresses for Data Protection queries:
CHI at Crumlin chi@trilateralresearch.com
CHI at Temple Street chitemplestreet@trilateralresearch.com
CHI at Tallaght chi@trilateralresearch.com
CHI at Connolly chi@trilateralresearch.com

We have reported the cyber attack to the Data Protection Commission in line with our obligations under the General Data Protection Regulation (GDPR) and the Data Protection Acts.

Identified personal data breaches will be investigated and notified in accordance with GDPR requirements.

This is a continuously changing situation and CHI will review and issue further updates on our websites and social media channels.

Thank you for your support and we ask our families for their co-operation during this time.