Coronavirus COVID-19 Message for Families

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Message to Families updated 21 October 2020

Dear Parents/Guardians, Children & Young People

Covid-19 Level 5 restrictions information for families - attend as normal

We continue to treat our patients from every county in Ireland during Level 5 restrictions.  Please attend your outpatient/radiology/admission/daycase or inpatient treament at any of the children's hospitals in Dublin at this time.  Social distancing is difficult hence and we are asking all families to wear face cloth coverings on arrival. 

General information on waiting times:

The introduction of government restrictions for COVID-19 based on public health advice required CHI at Crumlin to defer all non-emergency operations earlier this yeaer. CHI at Crumlin are presently phasing up these services on an incremental basis. The plan to phase the increase in services has a number of dependent factors.  We would firstly like to thank every individual person in their help to fight COVID 19, by staying apart we have been able to stay together.  With the guidance of the HSE we have implemented several changes in a bid to make the pathway delayed treatment open again, and safe for our patients, their families and our staff. Fortunately the risk of serious illness from COVID 19 is much lower in children than adults, however, that risk does increase with anaesthesia and when recovering from a major operation. Due to the fact that many surgeries have been postponed, the waiting list has been re prioritised to ensure those that need  surgery the most are escalated. This list is re-assessed on a daily basis. For many, assessments will need to be re performed, and the ability for the hospital to cope with admissions is evaluated on a daily basis.

The hospital is also exploring with the HSE and the NTPF options in relation to holding extra outpatient clinics for some specialities to assist with the longest waiting patients for outpatient appointments.  We recenlty held extra Allergy Clinics in the HSE City West Facility for the longest waiters seeing over 400 patients.  We hope to be in a position soon to give you more detail in relation to this initiative which will reduce other waiting times in other specialities.

We apologise for any inconvenience and stress caused, and thank you for your patience. Our staff are working very hard to ensure that each individual procedure occurs with safety at the first and foremost.  

Click here for Back to School Guidance for Families and Healthcare professionals on medically vulnerable children


Click here for Parent information Abnormal Coughing in Children Video/leaflets 

COVID-19 Tests

Message for GP's : The Paediatric Emergency Department at CHI Crumlin cannot accept referrals for purpose of COVID testing and only performs COVID tests for children who require hospital admission. Children should not be referred to ED for the purpose of obtaining a COVID test. The PEM consultant on service can be contacted via hospital switch if there are queries arising from unusual or specific circumstances.  

Message for Families : At the moment during COVID-19 we are carrying out COVID-19 tests on some children who require elective admission.  This will be discussed with you before your admission.  You or your child cannot enter the hospital until after the result of the COVID-19 test is given to you. 

Click here for directions to the COVID-19 test centre at CHI at Crumlin.

Restrictions in Visitor guidelines

CHI has taken a child-centred approach to its visiting guidelines, therefore, these are different to guidelines in adult services. One parent or guardian without symptoms of illness is allowed to be with their child during their hospital admission, attendance or appointment. Parents/Guardians can alternate who stays with their child at any time. Siblings are not able to visit and there is a robust Visitor Card system in place. While we understand that these measures will be difficult for some families, our priority is the safety of all CHI patients, families and staff.

Click here to send an Ecard to a patient.

Visiting Cards System & Entry to the Hospital

Each parent/guardian will be issued with a Visiting Card when their child is admitted and must present the card to gain entry to the hospital. Entrance to the hospital is only via the Main Reception Door or Outpatients Main Door. All other entrances to the hospital are closed. Parents/Guardians can use the Package Care System to drop or collect items from families while in hospital.

Wash your hands

We have hand sanitisers placed in all clinical areas and at entry points to the hospital.  Please use them regularly when attending the hospital and on entry and departure. Stay safe, wash your hands and adhere to physical and social distancing guidelines.

Face Coverings

Coming to visit us? Children over 13 and their parent/guardian should wear a face covering when attending any of CHI's emergency, outpatients, admissions/day ward departments. Face coverings are not required for children under 13 unless clinically advised. Face coverings help prevent people who do not know they have the virus from spreading it to others. Learn more here.

Click here for What to Expect at your Outpatient Appointment in Sept 2020

Click here for Information for CHI Patients from Departments

Inpatient and Outpatient appointments

Click here for updates regarding Radiology Appointments

Children's Health Ireland (CHI) have resumed some of our public and private outpatient appointments and inpatient and day cases.  This includes appointments and virtual clinics (assessment by telephone call) for some OPD appointments, these patients will be contacted by staff.   We appreciate that this is a difficult time for patients and their families and we are working to provide services in a different way where possible.

Emergency Department is open 24/7

Our Emergency Department continues to operate 24/7 and if your child is very ill please bring him/her to hospital as guided by your GP or local health provider. We have measures in place to protect families attending from COVID-19.  In some circumstances families and patients will be offered face coverings when the waiting areas cannot enforce 2 meter social distancing.  As all the children's hospitals are now one organisation and work from one bed base you may be asked to relocate to Tallaght or Temple Street if their is no bed availability in Crumlin.

Please note the Emergnecy Depts are open at Tallaght, Connolly and Temple Street.

Blood Tests click here

Radiology Appointments 

Patient Care Package Desk

Due to visiting restrictions we have introduced a Patient Care Package Desk at Main Reception to facilitate the collection and drop off of items for families that you know are staying in the hospital.  Click here for further information.

Education Service

Our Lady's Hospital School is open and are running Education Service for patients, providing support on educational matters and assist with school work. Click here to learn more. 

Physical Distancing when attending the hospital

We have introduced a walk on the right system within the hospital corridors to ensure physical distancing of 2 meters. Please adhere the to the social distancing markings in the hospital where appropriate.

Are you self-isolating?

It is important that if you or a member of your family is self-isolating you should contact the hospital before attending. Please read below FAQ's information for further advice.

Resources for Families

Click here to view resources for patients, parents/guardians and families 

Sickle Cell Patients Click here

GI Patients Click here

Cardiac Patients click here

Oncology Patients click here

Rheumatology Patients click here

Radiology (X Ray) Department patients click here

Dental Patients click here

Respiratory Patients click here

Neurodisability Patients click here

Orthopaedic Patients click here

Click here for information on your Admission

Click here for more general information regarding your Outpatient appointment

Family COVID-19 Helpline - 01 4096117 9-5pm Mon-Fri

Thank you for your co-operation - CHI at Crumlin Corporate Management Team.

Coronoavirus FAQ’s

Should I still attend for my appointment / admission?

Children's Health Ireland (CHI) have resumed their outpatients appointments and inpatient and day case (medical and surgical) activity at Crumlin.   This includes appointments and virtual clinics (assessment by telephone call) for some OPD appointments, these patients will be contacted by staff.

Pleae attend your outpatient or admission appointment as scheduled unless you have been contacted directly by the hospital team via telephone, letter or text. We have started to schedule outpatient and admission appointments but they are limited and are reviewed daily and some appointment dates may change.

If you or your child is currently self-isolating please contact the hospital before attending for your appointment / admission for advice.

Reasons for self-isolating can include:

For specific questions relating to your child’s ongoing treatment / condition please contact your child’s medical team directly.

Do you have Coronavirus (COVID-19) in Crumlin?

We do not discuss patient’s condition at the hospital and do not provide this information in order to protect confidentiality.

What are the symptoms of Coronavirus (COVID-19)?

All up to date information and advice to our families is available on the HSE website, click here

What if I think my child has Coronavirus (COVID-19) or had symptoms?

Please visit the HSE website, and follow the links to Symptoms Causes and Treatment

Click here for HSE advice for children and parents during COVID-19

What are the affected areas of Coronavirus (COVID-19)?

Click here for the detail on the HSE website,

What should I do if I have been to an affected area or been in contact with someone who may have had Coronavirus?

Please visit the HSE website, and follow the links to the page titled: If you’ve been in an affected area or in contact with a confirmed case, click here. and How to Self Quarantine