Children's Health Ireland (CHI) at Crumlin welcomes your views on the service and care we provide to our children and families. We acknowledge at times that patients, parents and families can become upset, worried and frustrated when attending the hospital. If your concerns/issues have not been dealt with by the department/ward, the staff of the Patient Advocacy & Corporate Services Department (PACS) are available to meet with you to discuss these your concerns.

Read the HSE National Healthcare Charter for Children. 

Are We Doing a Good job?

Here in CHI at Crumlin we are always striving for excellence. We want to be able to do the very best we can for all the children, young people and families in our care and that is why your feedback is really important to us.  We want to hear your feedback whether it is a Compliment, Suggestion or Complaint because your feedback helps to bring about meaningful improvements across the whole hospital. 

Please complete the Feedback Form below and click submit or you can simply email us at pacs@olchc.ie

Contact:

Kevin O'Farrell, Patient Advocacy & Corporate Services Manager

To assist with social distancing during COVID-19, PACS are temporarily operating on an appointment-only basis. Appointments are available Monday to Friday between 9am-5pm. Please email PACS or call 01 409 6715 to book an appointment. PACS is located on the ground floor near the Hospital Chapel.

Postal Address : Children's Health Ireland at Crumlin, D12 N512, Ireland
Email Pacs    Tel : + 353 1 409 6715         Fax: + 353 1 409 6986

On receipt of your correspondence we will:

• Acknowledge your communication.

• Pass on any compliment received for a member of staff or our service.

• Act upon any suggestion for improvement where possible.  

• Respond to your formal complaint within 30 working days, or keep you informed if this process takes longer.

• Continue to act as an advocate on your behalf in order to ensure that your complaint is appropriately managed.

• For more information about how the data you submit will be used please refer to the CHI privacy policy.